---
title: How to Submit a Support Ticket?
description: To ensure your issue is resolved as quickly and efficiently as possible, follow these simple steps to submit a support ticket.
---

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# How to Submit a Support Ticket?

## To ensure your issue is resolved as quickly and efficiently as possible, follow these simple steps to submit a support ticket.

### Step-by-Step Guide

1. **Go to the Support Portal**  
   👉 Visit: [https://support.gnhautomation.com/tickets?offset=0](https://support.gnhautomation.com/tickets?offset=0&hsLang=en)

![Untitled](https://knowledge.gnhautomation.com/hs-fs/hubfs/Untitled.png?width=624&height=233&name=Untitled.png)

1. **Click “Submit a ticket”**  
   🖱 You'll find this button on the **top right menu bar**.
2. **Fill in the Ticket Form**  
   Provide all the required information carefully. Here's what to include:
   
     - **Issue (Title):**  
       Write a brief sentence that clearly describes the issue.  
       *Example: “Invoice not generating for Order #12345”*  
       📝 *This becomes the title of your ticket and helps you find it easily later.*
     - **Details:**  
       Include as much relevant information as possible:
       
           - Client or Order number
           - Date and time (or frequency) of the issue
           - A clear and detailed explanation of the problem
           - Steps you've already tried to fix it (if any)
           - Attach **screenshots** or a **video recording** if possible  
             📸 *Visuals help us understand and resolve the issue faster!*
3. **Submit Your Ticket**  
   ✅ Once all the information is filled in, click **Submit**.

---

### 🔁 Track Your Ticket

- You can **follow the status** of your ticket through your **Client Portal**.
- Click on a specific ticket to view:
  
    - The **conversation history**
    - The option to **reply directly** with updates or questions

---

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