How to Submit a Support Ticket?

Step-by-Step Guide

1. Go to the Support Portal
   👉 Visit: https://support.gnhautomation.com/tickets?offset=0

1. Click “Submit a ticket”
   🖱 You'll find this button on the top right menu bar.

2. Fill in the Ticket Form
   Provide all the required information carefully. Here's what to include:

   • Issue (Title):
     Write a brief sentence that clearly describes the issue.
     Example: “Invoice not generating for Order #12345”
     📝 This becomes the title of your ticket and helps you find it easily later.

   • Details:
     Include as much relevant information as possible:

     • Client or Order number

     • Date and time (or frequency) of the issue

     • A clear and detailed explanation of the problem

     • Steps you've already tried to fix it (if any)

     • Attach screenshots or a video recording if possible
       📸 Visuals help us understand and resolve the issue faster!

3. Submit Your Ticket
   ✅ Once all the information is filled in, click Submit.

🔁 Track Your Ticket

• You can follow the status of your ticket through your Client Portal.

• Click on a specific ticket to view:

  • The conversation history

  • The option to reply directly with updates or questions

💡Looking for Help?

Do you have further queries or require additional clarification? Feel free to reach out.