What Is Aircall? Features, Use Cases, and Business Benefits
Aircall is a modern, cloud-based business phone system designed for teams that need flexibility, visibility, and seamless integration with the tools they already use.
What Makes Aircall Different?
Built for today’s digital-first companies, Aircall eliminates the limitations of traditional phone systems—no hardware, no wiring, and no long setup cycles. At G&H Automation, we help businesses deploy, integrate, and customize Aircall to unlock its full potential.
Unlike conventional PBX systems or complex VoIP solutions, Aircall is fully hosted in the cloud and can be deployed in minutes. It’s built to scale with your team and adapt to your workflow with no technical expertise required.
Need help getting started? Schedule a discovery call with our Aircall specialists
Key Features of Aircall
1. Cloud-Based Calling
Make and receive calls from your computer or mobile device using the internet. Eliminate the need for expensive desk phones or office-based hardware.
Get Seamless Aircall deployment
2. Call Routing and IVR (Interactive Voice Response)
You can configure intelligent IVR menus and dynamic call routing to instantly connect callers with the most appropriate team member or department.
Ready to optimize your caller experience?
Contact us today to get a custom routing solution designed for your business.
3. Live Call Monitoring, Whisper, and Barging
Empower your team with advanced real-time call management tools. Such as monitor live calls, provide discreet coaching, and join conversations instantly. This will ensure continuous training, higher quality assurance, and exceptional customer support results.
Ready to elevate your quality assurance?
Contact us now to schedule your live call monitoring setup and discover how real-time oversight can improve team performance and customer satisfaction.
4. Analytics and Reporting
Gain deep insight into your team’s performance with interactive dashboards and flexible custom reports. Analyze call volumes, response times, customer satisfaction, and agent productivity in real time to drive data-informed improvements across your organization.
Request Analytics Setup
Get actionable insights with advanced analytics. Contact us today to set up your custom dashboards and reporting, so you can make smarter decisions and measure what matters most to your business.
5. Call Recording and Voicemail Transcription
Automatically record all inbound and outbound calls with secure storage, and transcribe voicemails to text for rapid review and follow-up. Ensure compliance, increase accountability, and boost team responsiveness by accessing call data whenever you need it.
Ensure compliance. Get Help With Call Policies
6. Click-to-Dial and Power Dialer
Accelerate outbound calling and eliminate manual dialing errors with integrated Click-to-Dial and Power Dialer features. Launch calls directly from your CRM, prospect lists, or browser, streamline call workflows, and maximize your team’s outreach capacity with automated dialing and call queue management.
Ready to Boost Sales? Let’s Automate Your Outreach
Unlock greater sales efficiency by automating repetitive calling tasks. Contact us today to set up Aircall’s Power Dialer with G&H Automation and start reaching more leads in less time
7. CRM and Tool Integrations
We connect Aircall to over 100 leading business tools including Salesforce, HubSpot, Intercom, Slack, and Google Workspace. And you will get seamless data synchronization, workflow automation, and a unified communication experience. Instantly log calls, trigger follow-up actions, and view caller details in real-time alongside your other business platforms.
Want to Sync Calls to Your CRM?
Request an integration today and let G&H Automation configure call syncing. So your conversations, notes, and outcomes are automatically captured in your CRM or preferred business tools for better reporting, compliance, and collaboration.
8. Shared Call Inbox and Team Collaboration
Centralize your team’s communications with a shared call inbox. You can assign calls, leave internal notes, and ensure rapid follow-up on every customer interaction. Foster real-time collaboration among sales, support, and service teams to boost accountability and deliver a streamlined, unified customer experience.
Keep Teams Aligned. Explore Shared Inbox setup
Streamline collaboration across your entire team with a shared call inbox
9. International Phone Numbers
Position your business for global success with Aircall’s international number feature. Instantly access local or toll-free phone numbers in more than 100 countries to establish a professional presence in new markets, support multilingual teams, and ensure calls are routed effectively to the right regions. This empowers your organization to provide tailored support and sales outreach that resonates locally, no matter where your customers are.
Going Global? Let’s Set up International Lines
Contact G&H Automation today and let our team set up your international lines for seamless communication and growth.
Who Is Aircall For?
Following are the most common use cases of Aircall assisting teams across multiple verticals.
Sales Teams
- Speed up dialing with automation tools
- Log calls automatically to your CRM
- Analyze call performance and improve conversion
Customer Support Teams
- Route calls to the right agent
- Use shared inboxes to track and follow up
- Improve satisfaction with live coaching and reporting
Remote or Hybrid Teams
- Make and receive calls from anywhere
- Unify team communication with shared tools
- Reduce dependency on office infrastructure
Global Operations
- Get local phone numbers in new markets
- Provide multilingual support with IVR flows
- Track region-specific performance
Business Benefits of Aircall
- Quick deployment without hardware or IT overhead
- Centralized communication across global and remote teams
- Seamless integrations with your sales, support, and workflow tools
- Better visibility with analytics and call tracking
- Enhanced collaboration via call assignments, notes, and tagging
Want to Learn More About Aircall Operations?
From first call to full integration, G&H Automation is your trusted partner for launching Aircall across your organization. Contact us for a free consultation.